We're excited to introduce to you our new Customer Support platform coming in early to mid-May. We hope this will improve your customer experience by making it easier and faster to get in touch with us.
5月初至5月中旬，我们很高兴向您介绍新的客户支持平台。我们希望通过更容易更快地与我们联系从而改善您的客户体验。
This new system will allow you to:
这个新系统将允许您进行以下操作：
Reply directly to our notificati*** from your preferred email address. No more “do not reply” emails
直接从您***电子的邮件地址通知我们。不再有“无回复”电子邮件
Sign in to WERC***art and the support center simultaneously (this feature will be implemented in late June)
同时登陆WERC***art和支持中心（此功能将于6月底实施）
Assign your ticket directly to the team (e.g., regulatory, accounting etc.) who you think can best help resolve your issue
将您的服务请求直接分配给您认为***有助于解决您问题的团队（例如，监管，会计等）
Add “cc” notati*** upon creating a new service ticket
在创建新的服务请求时添加“cc”记号
Access instant existing soluti*** instead of waiting for ticket reply
访问即时现有的解决方案而不是等待请求答复
Submit a ticket directly from your preferred email address
直接从您***的电子邮件地址提交服务请求
Find support resources 24/7 in the new soluti*** area
在新的解决方案领域中每天24小时提供资源支持
Maintain a ticket/email history in a secure area
在安全区域保留服务请求/电子邮件的历史记录
Our phone support telephone number will remain the same. However, please be advised that emails and tickets created in the current system will not transfer to this new system. We will notify you a few days prior to the new system launch date.
我们的电话支持号码将保持不变。但是，请注意，在当前系统中创建的电子邮件和服务请求将不会转移到此新系统。我们将在新系统启动的前几天通知您。
We appreciate your cooperation during this transition period and hope you find an improvement in your customer support experience.
感谢您在此过渡期间的合作并希望您在客户支持体验方面有所改进。
WERCS注册哪里可以做？临安科达认证技术咨询服务有限公司提供WERC***art注册服务，能够方便供应商管理产品，及时获取实时更新的******。同时零售商可以在该系统上了解产品性能，在下单前可以挑选出符合要求的产品。